This privacy policy applies to the STRUNG mobile application and related services ("the Service") operated by STRUNG ("we", "us", "our").
User-provided information: Account details (name, email address), operational data (job records, customer profiles, racket details), and support communications.
Automatically collected information: Device specifications, usage patterns, and app performance data.
Subscription and payment information: Processed securely through Stripe. We do not store your full payment card details.
We use your information to operate and maintain the Service, process subscriptions and payments, provide customer support, enhance and improve the app, ensure security and prevent fraud, and comply with legal obligations.
We process your data on the following bases: performance of our contract with you, legitimate interests in improving our services, your consent where required, and compliance with legal obligations.
We do not sell your personal information. We may share data with service providers who assist in operating the Service, payment processors (Stripe), when required by law or legal process, and in connection with a business transfer or merger.
STRUNG is not designed to track you across other companies' apps and websites for advertising purposes. We do not sell your data to advertisers.
Active account data is retained for the duration of your subscription. After cancellation, records are kept for 12 months for legal, tax, and compliance purposes unless you request earlier deletion.
We implement industry-standard safeguards including encryption in transit, secure authentication, and regular security reviews to protect your information.
You have the right to access your personal data, correct inaccurate information, request deletion of your data, request data portability, and withdraw consent where applicable. To exercise these rights, contact us at privacy@strungapp.com.
Users of the Service are responsible for ensuring they have appropriate rights and permissions for any customer or player data they upload to the platform.
Where data is transferred outside the EEA/UK, we use Standard Contractual Clauses and other appropriate safeguards to ensure adequate protection.
The Service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children.
We may update this policy from time to time. Changes will be posted with a revised effective date. We will notify you of material changes via the app or email.
For privacy-related enquiries, contact us at privacy@strungapp.com.
Last updated: February 2026
