Legal

Privacy Policy

1. Scope

This privacy policy applies to the STRUNG mobile and web applications, marketing website and related services (the “Service”) operated by STRUNG (“we”, “us”, “our”).

2. Information we collect

User-provided information: Account details such as name and email address, operational data such as job records, customer profiles and racket details, and support communications.

Automatically collected information: Device specifications, usage patterns and app performance data needed to operate, secure and improve the Service.

Subscription and payment information: In-app purchases, including STRUNG Pro and Shop subscriptions, made on iOS or Android are processed by Apple or Google using the payment method connected to the relevant store account. RevenueCat provides subscription infrastructure used to manage entitlements and purchase analytics across platforms. STRUNG does not receive or store full payment-card details handled by Apple or Google.

3. How information is used

We use information to operate and maintain the Service, manage subscription access, provide customer support, improve product performance, ensure security, prevent fraud and comply with legal obligations.

4. Legal bases for EEA and UK users

We process personal data where needed to perform our contract with you, pursue legitimate interests in operating and improving the Service, obtain consent where required, and comply with legal obligations.

5. How information is shared

We do not sell personal information. We share information with service providers needed to operate the Service, including Firebase (Google) for infrastructure, authentication and data storage, RevenueCat for subscription management and purchase analytics, and Apple or Google as the payment processor for relevant in-app purchases. Information may also be disclosed where required by law or legal process or in connection with a business transfer or merger.

6. Tracking and advertising

STRUNG is not designed to track users across other companies’ apps and websites for advertising purposes. We do not sell data to advertisers.

7. Data retention and account deletion

Active account data is retained while the account is in use. Changing, downgrading or cancelling a subscription does not itself delete an account or its records.

When a verified account-deletion request is completed, STRUNG’s policy is to delete personal data associated with the account, or irreversibly de-identify information retained only for anonymous and aggregate statistics. Anonymous statistics may be retained only where they can no longer be linked to a UID, email, name, phone number, account relationship, device or another identifier that could reconstruct the deleted user.

Limited information may be retained where required for a legitimate legal, regulatory, security, fraud-prevention, accounting or compliance obligation. It is retained only for the applicable period and not to keep the deleted account active. To begin a deletion request, visit Delete Your STRUNG Account.

8. Security

We use safeguards including encryption in transit, secure authentication and access controls intended to protect information. No online system can guarantee absolute security.

9. Your rights and choices

Depending on location, users may have rights to access personal data, correct inaccurate information, request deletion, request portability, restrict or object to processing, and withdraw consent where applicable. Contact info@strungapp.com or use our account-deletion request page to make a deletion request.

10. Customer and player data

Users of the Service are responsible for ensuring they have appropriate rights, permissions and lawful grounds for customer or player information they enter into STRUNG.

11. International transfers

Where personal data is transferred outside the EEA or UK, we use Standard Contractual Clauses and other appropriate safeguards intended to provide adequate protection.

12. Children’s privacy

The Service is not directed at individuals under 13. We do not knowingly collect personal information from children under 13. Organisations using STRUNG remain responsible for any higher age or consent requirements that apply in their location.

13. Policy changes

We may update this policy. The revised version will show a new effective date, and material changes may also be communicated through the app or by email where appropriate.

14. Contact

For privacy and general product enquiries, contact info@strungapp.com.